CipherSquad

Chuck Beard

Technician

Degrees: Bachelor of Science — Biology

Certifications: A+, Network+, Security +, CySA+

Chuck’s professional experience with troubleshooting problems with computers, networks, and Internet connections began with The MultiPro Network in 1999. He continued with the Nashville-based ISP that purchased the MultiPro Network before joining Ciphertek. He received his BS in Biology from TTU in 1993, and has recently obtained his A+ certification.

Trent Bemount

Market Technical Supervisor, Technician

Certifications: Graduate – Microcomputer Specialist, Computer Information Technology, A+, HIT, Network+, Security+, Cisco CCENT, CySA+

Trent is experienced in PC repair, computer hardware troubleshooting and installation, software installation, data migration, and network installation and troubleshooting. Trent received his certification in Computer Information Technology from Tennessee Technology Center in 2012.

Eric Hooks

Market Technical Supervisor, Technician, Web Development

Degrees: Bachelor of Science — Computer Science

Certifications: A+, Network+

Eric joined the company back in 2012, after graduating from Tennessee Technological University with a Bachelor Of Science Degree in Computer Science with a concentration on Operating System design and Artificial Intelligence. He started working on computers in 1995 and has a strong background in both hardware and software. He has experience in programming in: C/C++, Java, Intel Assembly, and various other languages. He also has experience in PHP, HTML, JavaScript, and MySQL.

Brandon LaDuke

Technician

Degrees: AA Business Administration

Certifications: Security+

Brandon has lived in Tennessee since 2005 when he enrolled in Tennessee Tech University. He has a degree in Business with a focus in Hospitality. Using experience gained in the hospitality industry, with a deep knowledge of business technology; he helps our customers educate themselves to become confident and knowledgeable buyers.

Shannon Neal

Administrative Assistant

Shannon’s employment focus has always been in customer service and management. Before moving to Tennessee from Pennsylvania with her family in 2007, Shannon was the manager of an Enterprise Rent-A-Car. After the move she was the Assistant Manager at LaQuinta Inn and Suites for thirteen years. Now working at CipherTek, her contributions to the company include greeting customers, managing technician calendars and scheduling, ticket management and community outreach.

 

Karen Turano

Administrative Assistant

Certifications: ISACA CISA

Degrees: Bachelor of Arts – History

Karen, who graduated from Indiana University of Pennsylvania in 2010, has had an employment focus in customer service for the past six years. While beginning her professional career as a Customer Service Representative for a small startup iPhone repair company, she expanded her customer focus as Sales & Marketing Director at LaQuinta Inn and Suites for two years. Now working at CipherTek, her contributions to the company include greeting customers, managing technician calendar and scheduling, ticket/invoice management and community outreach.

 

Les Wade

Technician

Experienced in WAN/LAN network connectivity, VOIP installation, and repair. Les has been involved in telecommunications since 1985 and has worked the last 14 years for a large Middle Tennessee-based ISP. Les is the owner of Dickson Labs and received his degree in Dental Technology in 1978.

 

Cameron Warren -- Left December 2021

Technician

Certifications: Graduate – Systems Administrator, Computer Information Technology, A+

I started my fascination with computers as a kid in 80’s with DOS based systems at school. I went on as an adult to train at the Tennessee Technology Center of Crossville, where I graduated with honors. I am currently A+ certified.

 

Jodi Pitts -- Left August 2021

Public Relations, Marketing & Strategy Coordinator

 

Jodi began her career in Early Childhood Education as a preschool teacher, where she worked for over 10 years. She then moved into the field of Educational Television at WCTE- Central TN PBS. She served as the Director of Engagement & Education, as part of the executive leadership team for the station. During that time, she continued her education and training in the areas of strategic planning, marketing, leadership, and business operations. She currently serves on several non-profit boards and committees within the Upper Cumberland area, including Cityscape in Cookeville.

Jason Rodgers -- Left November 2021

Market Technical Supervisor, Technician

Certifications: Graduate – Information Technology system support specialist – CES Cable and Wireless

After spending 11 years in the army Jason went on to graduate from Tennessee Technology Center in 2008. He has over a decade of resolving customer IT needs in the Upper Cumberland area.

Blake Buckner

Technician

Blake is a native to the Upper Cumberland area and has always loved computers.  He graduated from high school in 2018 and joined Ciphertek soon after graduating.