Team Ciphertek

Chuck Beard

Chuck Beard

Technician
Degrees: Bachelor of Science - Biology
Certifications: A+, Network+, Security+
Chuck's professional experience with troubleshooting problems with computers, networks, and Internet connections began with The MultiPro Network in 1999. He continued with the Nashville-based ISP that purchased the MultiPro Network before joining Ciphertek. He received his BS in Biology from TTU in 1993, and has recently obtained his A+ certification.

Trent Bemount

Trent Bemount

Market Technical Supervisor, Technician
Certifications: Graduate - Microcomputer Specialist, Computer Information Technology, A+, HIT, Network+, Security+
Trent is experienced in PC repair, computer hardware troubleshooting and installation, software installation, data migration, and network installation and troubleshooting. Trent received his certification in Computer Information Technology from Tennessee Technology Center in 2012. Trent recently obtained his HIT certification and is currently studying for the Cisco CCENT certification.

Joseph Garlick

Joseph Garlick

Technician
Certifications: A+, Network+
Joseph went to school at Tennessee College of Applied Technology for Information Technology and graduated in 2015. He is experienced in computer repair and troubleshooting. He is A+ and Network + certified.

Eric Hooks

Eric Hooks

Technician
Degrees: Bachelor of Science - Computer Science
Certifications: A+, Network+, Security+
Eric joined the company back in 2012, after graduating from Tennessee Technological University with a Bachelor Of Science Degree in Computer Science with a concentration on Operating System design and Artificial Intelligence. He started working on computers in 1995 and has a strong background in both hardware and software. He has experience in programming in: C/C++, Java, Intel Assembly, and various other languages. He also has experience in PHP, HTML, JavaScript, and MySQL.

Brandon LaDuke

Brandon LaDuke

Customer Service Representative
Brandon has lived in Tennessee since 2005 when he enrolled in Tennessee Tech University. He has a degree in Business with a focus in Hospitality. Using experience gained in the hospitality industry, with a deep knowledge of business technology; he helps our customers educate themselves to become confident and knowledgeable buyers.

Travis Lee

Travis Lee

Technician
Certifications: A+
Travis has been working with Ciphertek since he was 18 years old and he is currently attending Tennessee Tech University to obtain his Bachelor of Science degree in Computer Science with a focus in Cyber Security. Travis is experienced in computer hardware and software troubleshooting, as well as installation.

Eric Lindsay

Eric Lindsay

Market Technical Supervisor, Technician
Certifications: Graduate - PC Hardware Technician, Computer Operations Technology, A+, HIT, Network+, Security+
Working with computers since he was 16, Eric has always been interested in the application of computer hardware and software. After attending TCAT in 2001, he has since obtained his CompTIA A+, Healthcare IT Technician, and Network+ certifications. He is currently working on his Security+ certification. He is also a member of the Rotary Club of Kingston, TN, where he serves on the Board of Directors and as the club's Public Image Director.

Karen Turano

Karen Turano

Administrative Assistant
Degrees: Bachelor of Arts - History
Karen, who graduated from Indiana University of Pennsylvania in 2010, has had an employment focus in customer service for the past six years. While beginning her professional career as a Customer Service Representative for a small startup iPhone repair company, she expanded her customer focus as Sales & Marketing Director at LaQuinta Inn and Suites for two years. Now working at CipherTek, her contributions to the company include greeting customers, managing technician calendar and scheduling, ticket/invoice management and community outreach.

Les Wade

Les Wade

Technician
Experienced in WAN/LAN network connectivity, VOIP installation, and repair. Les has been involved in telecommunications since 1985 and has worked the last 14 years for a large Middle Tennessee-based ISP. Les is the owner of Dickson Labs and received his degree in Dental Technology in 1978.

Cameron Warren

Cameron Warren

Technician
Certifications: Graduate - Systems Administrator, Computer Information Technology, A+
I started my fascination with computers as a kid in 80's with DOS based systems at school. I went on as an adult to train at the Tennessee Technology Center of Crossville, where I graduated with honors. I am currently A+ certified.